📞 Customer Service
Contact Us — We Are Here to Help
At vinted-us, exceptional customer service is at the heart of everything we do. Our dedicated support team is ready to assist you with order enquiries, shipping updates, return requests, or any other question you may have — quickly, transparently, and with genuine care.
⏱ Our Response Commitment: All customer enquiries are answered within 24 business hours. We aim to respond much faster during regular business hours.
Business & Contact Information
| Legal Business Name | vinted-us |
|---|---|
| Registered Business Address | 9202 E 56th St, Brownsburg Indiana 46112, United States |
| Customer Support Email | info@vintedus.shopify.com |
| Customer Support Phone | +1 264 214 4448 |
| Business Operating Hours | 9:00 a.m. to 5:00 p.m., Monday through Friday |
| Response Time Guarantee | ✅ All enquiries answered within 24 business hours |
What Our Support Team Can Help With
🚚
Order & Shipping
Track orders, update delivery addresses, or check dispatch status.
🔁
Returns & Refunds
Initiate a return, check refund status, or request an exchange.
🔒
Payment & Billing
Request a VAT receipt, query a charge, or get payment help.
🆕
Product Questions
Ask about compatibility, specifications, or availability.
Before You Contact Us — Quick Self-Service Links
You may find an immediate answer to your question in one of these pages:
- 🚚 Track My Order — Real-time delivery status and tracking guidance.
- 🔁 Refund & Return Policy — Full 30-day return window, step-by-step instructions, and eligibility criteria.
- 🚚 Shipping Policy — Handling times, transit times, carrier details, and rate information.
- 🔒 Secure Payment — Accepted payment methods and security standards.
- 📋 Frequently Asked Questions — Answers to the most common customer queries.
Send Us a Message
To contact us by email, simply write to info@vintedus.shopify.com with the following information to help us resolve your query as quickly as possible:
- Your full name
- Your order number (if applicable — format: #1001)
- A clear description of your question or issue
- Photographs (if reporting a damaged or incorrect item)
Our team will acknowledge your email and aim to provide a full resolution within 24 business hours.