Refund policy

Refund & Return Policy — 30-Day Money-Back Guarantee

At vinted-us, your complete satisfaction is our highest priority. We stand firmly behind the quality and accuracy of every product we sell. If for any reason you are not 100% satisfied with your purchase, our straightforward 30-Day Money-Back Guarantee has you fully covered — no complicated hoops to jump through.

1. Return Window

You have a generous 30 calendar days from the date your order is delivered to contact us and request a return or refund. Returns requested after the 30-day window may be considered at our sole discretion on a case-by-case basis.

2. Eligibility & Item Condition Requirements

To be eligible for a return and refund, items must meet the following conditions:

  • The item must be in its original, unused, and unaltered condition.
  • The item must be returned in its original packaging, including all accessories, manuals, and protective materials.
  • The item must not show signs of wear, damage caused by misuse, or unauthorised modifications.

Exceptions — Immediate Free Replacement or Full Refund: If your item arrives defective, damaged during transit, or is materially different from what was described/shown on our website, you are entitled to a free return label, a full refund (including original shipping cost), or an immediate free replacement — at your choice. Please report such issues within 48 hours of delivery with supporting photographs where possible.

3. Restocking Fees & Return Shipping Costs

Return Scenario Restocking Fee Return Shipping Cost
Change of mind / No longer needed $0.00 Customer's responsibility
Defective or faulty item $0.00 Free — Pre-paid label provided
Wrong item sent by us $0.00 Free — Pre-paid label provided
Item arrived damaged in transit $0.00 Free — Pre-paid label provided

We never charge restocking fees. We believe in a fair and transparent returns experience.

4. How to Initiate a Return — Step-by-Step

  1. Contact Us: Email our customer support team at info@vintedus.shopify.com (or call +1 264 214 4448) with: your order number, the item(s) you wish to return, and the reason for return. Photographs are helpful for damaged/defective claims.
  2. Receive Return Authorisation: Our team will review your request and reply within 1–2 business hours (during operating hours) with a Return Merchandise Authorisation (RMA) number and full return instructions.
  3. Package Your Item Securely: Repack the item carefully in its original packaging (or equivalent protective packaging) with your RMA number clearly written on the outside of the parcel.
  4. Ship the Return: Post the item to our designated returns facility address provided in the return instructions email. If you are using a pre-paid return label (defective/damaged/wrong item), simply affix it to the parcel and drop it at any authorised drop point.
  5. Confirmation & Refund: Once we receive and inspect your return, we will email you a confirmation and process your refund automatically.

5. Returns Address

Please do not return items to this address without first contacting us and receiving a valid RMA number. Returns without prior authorisation may not be processed.

vinted-us
9202 E 56th St, Brownsburg Indiana 46112, United States

6. Refund Inspection & Processing Timeline

  1. Upon receipt of your returned parcel, our quality inspection team will inspect the item within 1–2 business days.
  2. If the return is approved, we will immediately initiate your refund to your original payment method.
  3. Refund transactions typically appear on your bank statement or card account within 3–5 business days from the date of approval, depending on your bank or card provider's processing times.
  4. You will receive an automated email confirmation at each stage: item received, inspection complete, and refund issued.

7. Exchanges

If you would like to exchange an item for a different size, colour, or model, please contact us at info@vintedus.shopify.com. Exchanges are subject to stock availability. Where an exact exchange is not possible, we will process a full refund so you can place a new order for the item you need.

8. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are defective or damaged upon arrival:

  • Opened personal care or consumable items
  • Items with broken tamper-evident seals
  • Digital download codes or software licences that have been activated

9. Contact Details for Return Enquiries

Email: info@vintedus.shopify.com
Phone: +1 264 214 4448
Business Hours: 9:00 a.m. to 5:00 p.m., Monday through Friday
Response Time Guarantee: Within 24 business hours